About Us
Welcome to Richmond Medical Practice, your trusted healthcare provider in Melbourne, Victoria. Founded with a vision to deliver exceptional medical care and support to our community.
At Richmond Medical Practice, our mission is simple yet profound: to promote health, prevent illness, and provide compassionate care to every patient we serve. We are dedicated to delivering comprehensive, patient-centered healthcare that focuses on your individual needs and wellness goals.
BULK BILLING MEDICAL PRACTICE IN RICHMOND!
CLICK ‘BOOK APPOINTMENT’ TO SCHEDULE AN APPOINTMENT WITH ONE OF OUR FRIENDLY GPs TODAY.
*Walk-ins welcome*
Billing Policy
OSHC & OVHC: We use HICAPS to claim payment for GP consultations directly from your private health insurance. Please note; an out of pocket fee applies to all practice services.
At Richmond Medical Practice, all standard GP consultations are BULK BILLED.
Additional fees may apply for Procedures, WorkCover related consultations as well as pre-employment medical checks.
*Out of pocket fees apply to all procedures performed by the GP.
If you have any questions regarding procedure fees, please speak to your GP or our friendly reception staff.
*Please note that all fees are payable at time of consultation by cash, EFTPOS or credit card*
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Appointments
At Richmond Medical Centre, appointments are preferred but not essential as we also accept walk-ins.
Our doctors endeavour to see patients as close to their appointment time as possible however; at times we may have unavoidable delays due to urgent matters/presentations in the practice.
Emergency presentations will be given priority.
Extended appointments are available upon request at time of booking.
Appointments are available online through HotDoc and HealthEngine or by contacting our friendly reception team on 03 9292 1111.
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Reminder System
Richmond Medical Practice is committed to preventative healthcare to all our patients. We may issue you with a health message through HotDoc (SMS) or via letter offering you preventative care to suit your health needs.
If you do not wish to be part of our reminder system, please opt out or speak to our reception team.
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Results
Richmond Medical Practice respects the importance of test results and patient confidentiality.
In most cases, a follow-up appointment is required to obtain your test results. No test results will be discussed over the phone unless a telehealth appointment has been arranged with your GP.
You may book your appointment online to discuss test results or phone us on 03 9292 111.
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Communication
As well as passing on to you health information and important updates, our doctors may also need to contact you directly about your health.
At Richmond Medical Practice, we use various methods of communication to deliver information to you, such as: phone calls, letters and electronic means, which include SMS and email. Please ensure that your contact details are up-to-date upon each presentation to the practice.
Should you not wish to be contacted, please inform your GP or our reception reception team.Our team will endeavor to respond to all correspondence within 24-48 hours. Please note that no clinical information will be discussed through email.
If you wish to contact us, please feel free to call us on 03 9292 1111 or email us directly admin@richmondmedicalpractice.com.au.
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After hours
National Home Doctor Service is available to patients of Richmond Medical Practice when the clinic is closed. Please call 13 74 25 or for urgent matters call 000.
The NHDS will provide your GP with a summary of the visit for follow up.
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Home Visits
Home visits are only available for regular patients of the practice (within a 5km radius) who are unable to attend because of their medical condition. The home visit is arranged in consultation with your GP and determined on a case by case basis.
Please speak to our reception staff.
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Feedback & Complaints
If you are not satisfied with our service, please contact our Practice Manager. We take complaints seriously and aim to resolve them quickly and fairly. If you remain dissatisfied with our response, you may contact the Health Complaints Commissioner (HCC). The HCC responds to complaints about health services and the handling of health information in Victoria. Their service is free, confidential and impartial.
To lodge a complaint with the HCC, Submit a complaint form online at hcc.vic.gov.au or on 1300 582 113 to discuss your complaint.
Health Complaints Commissioner Level 26, 570 Bourke St
Melbourne, VIC 3000
Ph: 1300 582 113 Website: www.hcc.vic.gov.au -
Zero Tolerance Policy
Richmond Medical Practice does not tolerate any form of violent, threatening or aggressive behaviour to any of our practice staff.
If there is a breach of this policy, we will refuse service and may notify the police.
Our Values
Excellence
We strive for excellence in everything we do, from clinical care to customer service.
Collaboration
We believe in the power of teamwork and collaboration to achieve the best possible health outcomes for our patients.
Compassion
We approach every interaction with kindness, empathy, and understanding.
Integrity
We uphold the highest ethical standards and act with honesty and transparency.
Professional Development
We are committed to learning and evolving to better meet the needs of our patients and community.
Our Team
Dr. Partha Roy
General Practitioner
MBBS, FRACGP
MEMBER OF:
- The Royal Australian College of General Practitioners (RACGP)
SPECIAL INTERESTS: Women’s and Men’s Health, Sexual Health, Iron Infusions, Paediatrics. Chronic Disease Management, Dermatology, Adolescent health, Men’s Health, Travel health, Preventative health, Implanon Insertion & Removal.
Dr. Faustina Marvin
General Practitioner
MBBS, FRACGP
- Certificate of Skin Cancer Medicine
- Certificate in Dermatology
- Certificate In Child Health
Speaks: English, Tamil, Hindi, Marathi
MEMBER OF:
- The Royal Australian College of General Practitioners (RACGP)
SPECIAL INTERESTS: Women’s Health, Men’s Health, Iron Infusions, Contraception, Sexual and Reproductive Health, Implanon Insertion & Removal, Mirena Insertion, Skin Cancer Management & Dermatology including; Skin Excisions, Paediatrics, Chronic Disease Management.
Patient-Centered Care
We believe that every patient deserves to be treated with dignity, respect, and empathy. From the moment you walk through our doors, you will be greeted with a warm smile and a caring touch. Our compassionate team takes the time to listen to your concerns, answer your questions, and involve you in decisions about your healthcare journey.
Frequently Ask Questions
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Booking an appointment at Richmond Medical Practice is easy. You can schedule an appointment online through our website directly or by calling our friendly reception team during our office hours. We also offer telehealth appointments for your convenience for eligible patients. Appointments can also be made directly through HealthEngine and HotDoc.
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Please bring a valid Medicare card, any relevant medical documents or test results, and a list of current medications to your appointment. If you are a new patient, please complete your new patient form sent to you prior to your appointment.
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Please refer to our current to opening hours.
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Yes, we offer bulk billing for standard GP consultations. Our reception team can provide more information about billing arrangements.
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Absolutely. We understand the importance of continuity of care. While we strive to accommodate requests for specific doctors, please note that availability may vary. If your preferred doctor is not available, rest assured that all our healthcare professionals are highly qualified and committed to providing excellent care.
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Yes, we offer telehealth appointments for eligible patients. Telehealth appointments allow you to consult with your doctor from the comfort of your home using video or phone calls. Contact our reception team to inquire about telehealth availability and your eligibility.